The primary goal of the NoForm AI Assistants feature is to adapt the AI's behavior based on the specific section of the website it is in, tailored to the typical business tasks of a particular industry.
Assistants can be specialized for sales or support roles, tailored to specific languages (especially if certain sections of the site are available only in that language), or focused on specific marketing campaigns.
1. How to get started using the AI Assistants feature?
For new accounts, just after entering your business website URL, you will be redirected to this modal to create your first default assistant. This must be done to continue.
Click the Continue button to proceed to the Setup step.
📝If you have existing assistants, click the Create new assistant button to add a new one.
2. Set up your Assistant
Define your assistant's role, attitude styles (or personality tones) and knowledge in the Setup tab.
3. Qualify your Leads
Specify attributes to qualify the chat as a lead in the Lead qualification tab—for example, an email or phone number.
Custom Attributes – Define which data points the assistant should capture in chats.
Required Attributes – Collect essentials like email and phone. When both are captured, the chat is automatically qualified as a lead. You can turn off the toggle for one of them to skip their collection, but it is required to have at least one enabled.
4. Control how your Assistant greets and engages with visitors
You can control how your assistant greets and engages with visitors in the Engagement Tab.
Message Box Placeholder – Customize the text shown in the chat input field.
Welcome Message – Set a personalized greeting for new sessions.
Conversation Starters – Provide clickable prompts to encourage interaction and engagement.
Contextual Quick Replies – Enable AI-suggested reply buttons to make chats smoother.
Caching Logic for Conversation Starters
Conversation starters in NoForm.ai use a caching system to ensure your website widget loads responses instantly for visitors. The cache stores the latest AI-generated reply for each conversation starter, preventing delays or repeated generation requests.
Saving your assistant’s settings alone does not refresh or update this cache. To generate a new cached reply, use Testing Mode to trigger the conversation starter there — this will prompt a live (newly generated) reply from the assistant, which is then automatically saved to the cache.
5. Add specific URLs where this assistant appears
You can choose where your AI Assistant appears on your website in the Visibility Tab.
Page Rules – Use flexible URL rules (contains, is precisely, ends with, starts with) to show or hide the assistant on specific pages.
Please ensure that you enable the assistant for the selected pages by applying the assistant to the scope of pages you defined using the rules. Once enabled, your custom assistant will appear on the pages (if the chat widget is installed, of course).
IMPORTANT: The default assistant's coverage can't be changed. It will respond to all pages except those assigned to another assistant.
When your Assistant is ready, click the Save assistant button.
